FirstFleet Support

Work From Home (WFH) Technical Requirements

Maintaining an uninterrupted internet connection is a requirement of a work from home position. You may be asked to upgrade your existing service or switch providers to meet the job requirements.


Internet Service Requirements:

  • Internet access provided by a cable or fiber provider
  • DSL or wireless broadband are not recommended.
  • Satellite internet is not supported.
  • Minimum upload speed of 1 mbps
  • Minimum download speed of 5 mbps
  • Maximum latency of 60-80ms or lower is recommended

To test your connection, use this website:


What is Latency & How Does it Affect Your Performance?

Latency measures the amount of time it takes for a signal to travel from your device, like your laptop or phone, to your provider’s server, and back to your device. It’s usually measured in milliseconds. The higher the number, the longer your uploads and downloads will take. Any latency under 100 milliseconds is decent, although not amazing. Long latency periods are going to negatively impact your remote work because long latency can result in a lag. For example, on group video calls, latency may cause the audio and visual synchronization to be off or your video may freeze. You’re bound to miss important details during a meeting if you’re dealing with high latency.


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